Analysis of patient complaints
Collecting patients’ complaints is an important issue and a major marker of quality. This is the best way to improve daily practice, even if, in this center, complaints have not increased in number over 9 years.
Authors: Pieter F. van den Berg, Derya Yakar, Andor W.J.M. Glaudemans, Rudi A.J.O. Dierckx, & Thomas C. Kwee